Shipping & Returns


Shipping

Estimated shipping timelines:

Canada: Canada Post

Expedited Parcel (1 - 7 business days), Priority and Xpresspost (1 - 3 business days)

USA: Canada Post 

Expedited Parcel USA (4 - 7 business days), Small Packet Air USA (5 - 8 business days), Tracked Packet USA (4 - 7 business days), Xpresspost USA (2 - 3 business days)

Returns

If you change your mind about an item, we offer returns within 14 days of delivery. If you would like to return an item, please email us with proof of purchase at info@murakithelabel.com to arrange to do so. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that for hygienic reasons, all earrings are final sale. 

Please allow 7 days for your return to be processed once received. Once processed, a credit will automatically be applied to your credit card or original method of payment, within 10 days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Muraki the label will not accept returns if:

 
- Any item not in its original condition: shows signs of wear, is scratched or damaged or is not in it’s original packaging

- Any item that is returned more than 14 days after delivery

- No returns on sale items

- No returns on earrings for hygienic reasons


Exchanges 

We only replace items if they arrived damaged. If you need to exchange it for the same item, send us an email with proof of purchase at info@murakithelabel.com.